Privacy Policy

Your health information deserves real protection. This policy explains, in plain language, what we collect, why we collect it and the control you keep over it.

How we protect your information-Six

Herbal Nutrition Care (“we”, “us”, “our”) operates the website herbalnutritioncare.com and provides herbal, nutrition and wellness consultation services. This Privacy Policy describes how we collect, use, disclose and safeguard information when you visit our website, contact us, book a consultation or subscribe to our newsletter.

By using our website or services, you agree to the practices described here. If you do not agree with any part of this policy, please do not use the website or share your details with us.

Information We Collect

We only collect what is genuinely needed to serve you. This falls into a few groups:

Details you give us. Name, email address, phone number and the message you send through our contact or subscription forms.
Consultation information. Health history, current medications and supplements, diet and lifestyle details, goals, and any reports you choose to share.
Appointment records. Dates of consultations, the plans we prepare for you and follow-up notes.
Technical information. Browser type, device type, pages viewed, referring page and approximate region — collected automatically and used only in aggregate.
Newsletter preferences. The topics you select when subscribing and your engagement with the emails we send.

How We Use Your Information

To respond to enquiries and arrange consultations.
To prepare, deliver and refine your personalised herbal and nutrition plan.
To check for possible interactions between herbs and any medication you take.
To send appointment reminders and follow-up messages you have asked for.
To send our newsletter, if you have subscribed.
To improve our website, content and services.
To meet legal, tax, safety and record-keeping obligations.

We do not use your information for automated decision-making or profiling that produces legal effects about you.

Legal Basis For Processing

Depending on the situation, we rely on one or more of the following:

Consent — for newsletter subscriptions and optional enquiry details.
Performance of a service — to prepare and deliver your care plan.
Legitimate interests — to keep the website secure and improve our services.
Legal obligation — where records must be retained by law.

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of earlier processing.

Health & Consultation Records

Health information is treated as sensitive data and receives the highest level of protection we offer. It is accessible only to the practitioner responsible for your care and to authorised administrative staff who need it to arrange appointments. We never use health information for advertising, and we never sell it.

Please note: Herbal and nutrition guidance is supportive and educational. It is not a substitute for diagnosis or treatment by a licensed medical professional. In an emergency, contact your local emergency services immediately.

We do not sell, rent or trade your personal information. We share it only when necessary:

With your consent — for example, when you ask us to coordinate with your doctor.
With trusted service providers — such as email delivery, secure hosting and appointment scheduling tools, all bound by confidentiality obligations.
For legal reasons — where disclosure is required by law, regulation, court order or a legitimate request from public authorities.
To protect safety — where we reasonably believe disclosure is needed to prevent serious harm to you or another person.
In a business transfer — if the practice is merged or acquired, records transfer under the same protections, and we will notify you.

Cookies & Analytics

Our website uses a small number of cookies and similar technologies to remember preferences, keep the site secure and understand which pages are helpful. You can accept, refuse or delete cookies through your browser settings at any time. Some features may work less smoothly if cookies are disabled.

Essential cookies — required for the site to function, such as form security and navigation.
Preference cookies — remember choices like display settings.
Analytics cookies — aggregate, non-identifying statistics about how pages are used.

We send newsletters only to people who have subscribed. Each email includes an unsubscribe link, and you can also remove your address at any time through our Unsubscribe page. Once you unsubscribe, we keep only the minimum record needed to ensure we do not email you again.

To start receiving our seasonal herbal tips and recipes, visit the Subscribe page.

Data Retention

We keep personal information only as long as it is needed for the purpose it was collected, plus any period required by applicable law, professional guidance or legitimate business needs. Consultation records are retained for the period required for continuity of care and legal compliance, then securely destroyed. Newsletter data is deleted promptly after you unsubscribe.

Data Security

We use administrative, technical and physical safeguards designed to protect your information, including encrypted connections, restricted access, secure storage and staff confidentiality training. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — but we treat your data as though it were our own.

Your Rights & Choices

Depending on where you live, you may have the right to:

Access a copy of the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your information, subject to legal retention duties.
Object to or restrict certain types of processing.
Withdraw consent for newsletters and optional processing at any time.
Request a portable copy of the data you provided to us.
Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at contact@herbalnutritioncare.com. We verify identity before releasing information and aim to respond within a reasonable period, generally no longer than one month.

Third-Party Links

Our website may link to external sites such as map services, laboratories or educational resources. We are not responsible for the privacy practices or content of those sites. We encourage you to read their policies before sharing any information.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children. Advice for a child or teenager should be requested by a parent or legal guardian, who will also need to consent to any sharing of health details. If you believe we hold information about a child without guardian consent, contact us and we will remove it.

Changes To This Policy

We may update this Privacy Policy occasionally to reflect changes in our services or the law. The revised version will be posted on this page with an updated revision date. Significant changes will also be announced through our newsletter or on the website. Continued use of the site after changes take effect constitutes acceptance of the updated policy.

Contact Us

Questions, concerns or requests about this policy can be sent to contact@herbalnutritioncare.com, or raised by phone through our Contact Us page. We would rather hear a concern directly and resolve it than have you leave it unspoken.

Read the Terms & Conditions